Question: Does the item come with free shipping?

Answer: Yes, Free express shipping service is provided by The Jhoomar Store.

Question: How to check the status of my package?

Answer: Get your tracking number from order detail or your email send from The Jhoomar Store.

Question: How long does delivery time usually take?

Answer: The product will be delivered within 7 days after purchase.

Question: How long is your product processing or handling time?

Answer: It will take 3 days to process your product after ordering. 

Question: What countries do you ship to?

Answer: Currently, we only ship in India

 Question: How will my product be shipped?

Answer: We use express delivery services to ensure quick, safe delivery. 

 Question: I ordered more than one item. Will they all be delivered at the same time?

Answer: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

 Question: Can I change my delivery address after the product has already been shipped?

Answer: Unfortunately, we cannot change shipment information once the product is en route.

 

 Question: What do I need to do when I received a product that's different from what I ordered?

Answer: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos 

 Question: I didn't receive all the products I ordered. What should I do?

Answer: Please email us immediately with your order ID number